The Complete Guide to Pet Boarding in Johannesburg (2025)
Finding the perfect boarding facility for your beloved pet can feel overwhelming. With over 65 years of experience serving Johannesburg families, we understand the importance of choosing a safe, clean, and affordable home away from home for your furry friends.
The Growing Need for Quality Pet Boarding
Johannesburg's pet ownership has grown dramatically in recent years, with families in Fourways, Waterfall, and Montecasino areas seeking reliable boarding solutions. As travel increases and work schedules intensify, professional pet boarding has become essential rather than optional.
The demand for quality facilities has led to higher standards across the industry. Pet owners now expect more than basic kennels—they want facilities that prioritise their pets' emotional wellbeing, maintain exceptional hygiene standards, and offer personalised care.
Why Professional Boarding Beats Home Alternatives
Professional Supervision
Trained staff monitor pets 24/7, ensuring immediate response to any health concerns or emergencies.
Structured Environment
Consistent feeding times, exercise schedules, and routines help reduce anxiety and maintain your pet's wellbeing.
Social Interaction
Supervised playtime and interaction with other pets provide mental stimulation and prevent isolation.
Whilst home sitters might seem convenient, professional facilities offer veterinary access, emergency protocols, and specialised equipment that home environments simply cannot match.
The Waterfall Kennels Legacy
Established 1959
For over six decades, Waterfall Kennels & Cattery has been a cornerstone of pet care in Johannesburg. What began as a small family venture has grown into one of the region's most trusted boarding facilities.
Third-Generation Excellence
Under the leadership of Richard and Carol Stubbs, the facility continues its commitment to exceptional pet care. Their hands-on approach ensures every guest receives personalised attention and love.
Location Advantage: Heart of Johannesburg North
Strategically located just 3.9 kilometres from Montecasino, Waterfall Kennels serves pet owners across Fourways, Waterfall, Sandton, and surrounding areas. This prime location offers easy access whilst maintaining a peaceful, suburban environment perfect for pets.
The facility's proximity to major routes means convenient drop-offs and collections, whether you're heading to OR Tambo International Airport or simply need a weekend getaway solution.
Cleanliness Standards That Set Us Apart
01
Hourly Cleaning Protocols
Every enclosure receives thorough cleaning and inspection throughout the day, ensuring optimal hygiene at all times.
02
Medical-Grade Sterilisation
All surfaces, feeding bowls, and equipment undergo rigorous sterilisation using veterinary-approved disinfectants.
03
Fresh Bedding Daily
Clean, comfortable bedding is provided fresh each day, with additional changes as needed for maximum comfort.
Safety Measures You Can Trust
Secure Enclosures
- Double-gated entry systems
- Reinforced fencing and locks
- Escape-proof design standards
- Regular security inspections
Emergency Preparedness
- 24/7 veterinary access
- Staff trained in pet first aid
- Emergency contact protocols
- Backup power systems
Exercise Areas & Enrichment
Physical exercise and mental stimulation are crucial for your pet's happiness during their stay. Our expansive exercise areas provide safe spaces for dogs to run, play, and socialise under careful supervision.
Individual exercise sessions ensure each pet receives appropriate activity levels based on their age, breed, and energy requirements. From gentle walks for senior pets to energetic play sessions for younger animals, we tailor activities to individual needs.
2025 Boarding Rates: Exceptional Value
R155
Cats Per Night
Comfortable, climate-controlled accommodation with individual attention
R160
Small Dogs
Perfect for breeds under 15kg with dedicated small dog areas
R215
Large Dogs
Spacious kennels for larger breeds with extra exercise time
Our competitive rates include meals, exercise, and daily care. Additional services like grooming and training are available at reasonable costs.
Small Pets & Birds Welcome
Specialised Care
We cater to birds, rabbits, guinea pigs, and other small pets with rates from R45-R170 per cage. Each species receives appropriate habitat conditions and dietary requirements.
Expert Knowledge
Our staff understand the unique needs of different species, ensuring proper temperature, lighting, and social interaction for each type of pet.
How We Compare: Market Analysis
Our rates consistently fall below market average whilst maintaining premium standards. This combination of affordability and quality makes us the preferred choice for cost-conscious pet owners who refuse to compromise on care. The above costs are quoted in South African Rand = R.
Additional Services That Make a Difference
Professional Grooming
Full grooming services available during your pet's stay. They'll return home looking and smelling fantastic, saving you time and ensuring they're pampered.
Medication Administration
Our trained staff can administer prescribed medications, ensuring your pet's health routine continues uninterrupted during their stay.
Basic Training
Reinforce good behaviour and basic commands during longer stays. A perfect opportunity for socialisation and skill development.
Preparing Your Pet for Boarding Success
Essential Preparation Steps
- Ensure all vaccinations are current and bring certificates
- Pack favourite toys and comfort items
- Provide detailed feeding instructions and dietary preferences
- Include emergency contact information and your veterinarian's details
- Consider a trial visit to familiarise your pet with the facility
Proper preparation significantly reduces your pet's anxiety and ensures a smoother boarding experience for everyone involved.
Vaccination Requirements & Health Standards
Required Vaccinations
- Rabies (annual)
- DHPP for dogs
- Kennel cough prevention
- Feline vaccinations for cats
Health Monitoring
- Daily health checks
- Temperature monitoring
- Appetite and behaviour observation
- Immediate veterinary consultation if needed
All pets must have current vaccination certificates. No exceptions can be made to protect the health of all guests.
The Booking Process Made Simple
Initial Enquiry
Contact us by phone or visit our facility to discuss your pet's specific needs and our available services.
Facility Tour
We encourage all new clients to visit and tour our facilities. See firsthand where your pet will stay and meet our caring staff.
Booking Confirmation
Complete our booking forms (available in Word and PDF) and confirm your dates. Early booking recommended for peak seasons.
Peak Season Planning
School holidays, long weekends, and festive seasons see increased demand for boarding services. December holidays are particularly busy, with bookings often filled months in advance.
We recommend securing your booking at least 8-12 weeks before peak periods. This ensures availability and allows time for any preparation needed, including facility tours and acclimation visits.
"The earlier you book, the better your peace of mind. We've seen families disappointed when leaving bookings too late during busy seasons." - Richard Stubbs, Owner
First-Time Boarding: What to Expect
Drop-Off Day
Arrive during our designated hours with all required documentation. Our staff will conduct a brief health check and review your pet's specific needs and preferences.
Keep goodbyes brief but positive. Extended farewells can increase your pet's anxiety levels.
Settling-In Period
Most pets adapt within 24-48 hours. Our experienced staff monitor each new guest closely, providing extra attention during the adjustment period.
We'll contact you if any concerns arise, though most pets quickly settle into the routine.
Daily Routine: A Day in the Life
1
7:00 AM - Morning Feeding
Fresh meals served according to individual dietary requirements
2
9:00 AM - Exercise & Play
Individual and group exercise sessions in secure outdoor areas
3
12:00 PM - Midday Check
Health monitoring, fresh water, and comfort breaks
4
3:00 PM - Social Time
Supervised interaction and enrichment activities
5
6:00 PM - Evening Meal
Second daily feeding with medication administration if required
6
8:00 PM - Wind Down
Quiet time, final comfort breaks, and settling for the night
Dietary Accommodations & Special Needs
Every pet has unique dietary requirements. We accommodate prescription diets, food allergies, and specific feeding schedules. Bring your pet's regular food to maintain consistency and prevent digestive upset during their stay.
Special Diets
Prescription foods, weight management diets, and allergy-specific nutrition carefully managed by our trained staff.
Feeding Schedules
Maintain your pet's routine with customised meal times and portion sizes exactly as they receive at home.
Treats & Supplements
Favourite treats and required supplements administered according to your specific instructions.
Senior Pet Considerations
Gentle Care Approach
Senior pets receive extra consideration with softer bedding, modified exercise routines, and more frequent monitoring. We understand that older animals may need additional time to adjust.
Medical Attention
Closer observation for senior pets includes monitoring for signs of discomfort, ensuring proper hydration, and maintaining medication schedules with precision.
Our staff are trained to recognise age-related needs and provide the patient, understanding care that senior pets deserve during their boarding stay.
Emergency Protocols & Veterinary Access
Your pet's health and safety are our absolute priorities. We maintain relationships with local veterinary practices for immediate access to professional medical care should any situation arise.
1
Initial Assessment
Staff trained in recognising health concerns conduct immediate evaluation
2
Veterinary Consultation
Direct contact with qualified veterinarians for professional medical advice
3
Owner Communication
Immediate notification to pet owners with detailed situation updates
Socialisation Benefits
One of the greatest advantages of professional boarding is the opportunity for proper socialisation. Under careful supervision, pets interact with others in controlled environments, developing better social skills and confidence.
This interaction is particularly beneficial for younger pets still developing social behaviours, though we also accommodate pets who prefer solitary time. Each animal's personality and preferences are respected and catered to individually.
Cat-Specific Care Standards
Individual Spaces
Each cat enjoys private accommodation with multiple levels, hiding spots, and comfortable furnishings tailored to feline preferences.
Stress Reduction
Quiet environments, familiar scents, and minimal disruption help reduce the stress that cats often experience away from home.
Gentle Handling
Our staff understand feline behaviour and provide the patient, respectful interaction that cats require to feel secure.
Customer Testimonials & Reviews
"We've been bringing our Border Collie to Waterfall Kennels for five years. The care and attention she receives is outstanding, and she's always excited to visit. The rates are incredibly reasonable for the quality of service." - Sarah M., Fourways
"As first-time boarders, we were nervous leaving our cats. The staff made us feel completely at ease, and our cats came home relaxed and well-cared for. We won't go anywhere else." - Mark & Lisa T., Montecasino
Comprehensive FAQ Coverage
With over 100 frequently asked questions addressed in our comprehensive blog, we've covered virtually every concern pet owners might have about boarding their beloved companions.
Popular Topics Include:
- First-time boarding anxiety
- Special dietary requirements
- Medication administration
- Exercise and socialisation
Practical Information:
- What to pack for your pet
- Vaccination requirements
- Booking procedures
- Emergency protocols
Community Involvement & Local Trust
Over six decades of service has established Waterfall Kennels as more than just a business—we're part of the Johannesburg North community. Generations of families have trusted us with their pets, creating lasting relationships built on reliability and care.
Our involvement in local pet welfare initiatives and community events demonstrates our commitment to animal wellbeing that extends far beyond our facility walls.
Staff Training & Expertise
Ongoing Education
Regular training in animal behaviour, health monitoring, and emergency response
Genuine Care
Staff selected for their genuine love of animals and commitment to pet welfare
Experience
Years of hands-on experience in recognising and responding to individual pet needs
Technology & Communication
Whilst maintaining our personal, family-run approach, we've embraced technology to enhance care and communication. Digital records ensure accurate medication tracking, feeding schedules, and health monitoring for each guest.
Regular updates can be provided to worried pet parents, though our goal is always to ensure your pet is so well-cared for that you can enjoy your time away with complete peace of mind.
Environmental Enrichment
Mental Stimulation
Puzzle toys, interactive games, and varied activities prevent boredom and maintain your pet's mental sharpness during their stay with us.
Comfort Items
We encourage bringing favourite toys, blankets, or items that smell like home to provide emotional comfort and familiarity.
These enrichment activities are particularly important for longer stays, ensuring pets remain engaged, happy, and mentally stimulated throughout their visit.
Seasonal Considerations
Summer Care
Climate-controlled environments, ample shade, fresh water, and adjusted exercise schedules during hot Johannesburg summers.
Winter Warmth
Heated accommodation, warm bedding, and indoor play areas ensure comfort during cooler months.
Rainy Season
Covered exercise areas and indoor enrichment activities maintain routine regardless of weather conditions.
Multi-Pet Family Discounts
Families with multiple pets receive special consideration in both pricing and accommodation. We understand the bond between companion animals and work to house familiar pets appropriately—together when beneficial, or nearby when individual space is preferred.
Our flexible approach ensures each pet's individual needs are met whilst maintaining the comfort that comes from familiar companionship where appropriate.
Pre-Boarding Consultations
1
Individual Assessment
Every pet receives a personalised consultation to discuss specific needs, preferences, and any concerns you might have.
2
Facility Tour
See exactly where your pet will stay, meet the staff who'll care for them, and ask any questions about our procedures.
3
Customised Care Plan
Develop a tailored approach to your pet's stay, including feeding, exercise, medication, and any special requirements.
Post-Boarding Support
Our commitment to your pet doesn't end at collection. We provide detailed reports about your pet's stay, including eating habits, behaviour observations, and any noteworthy incidents or achievements.
This information can be valuable for understanding your pet's needs and helping them settle back into home routine. We're always available for follow-up questions or concerns after your pet's stay.
Puppy & Kitten Special Care
Young Animal Needs
Puppies and kittens require extra attention, more frequent feeding, and careful monitoring. Our staff are experienced in caring for young animals with their higher energy levels and developing needs.
Socialisation Opportunities
Controlled exposure to new experiences, sounds, and gentle interactions help young pets continue their important socialisation development during their stay.
Long-Term Boarding Solutions
Sometimes circumstances require extended boarding periods. Whether due to medical situations, extended travel, or temporary housing changes, we provide compassionate long-term care solutions.
Extended stays include additional enrichment activities, regular grooming, and increased socialisation opportunities to ensure your pet remains happy and healthy during longer periods away from home.
Special rates may apply for stays longer than 14 days. Contact us to discuss your specific situation and needs.
Grooming Services Integration
Full Service Grooming
Complete grooming services including baths, nail trims, and styling available during your pet's boarding stay.
Maintenance Grooming
Basic grooming services like brushing and nail care help maintain your pet's comfort during longer stays.
Having grooming completed during boarding saves time and ensures your pet returns home looking and feeling their absolute best.
Medication Management Excellence
Managing pet medications requires precision and attention to detail. Our trained staff maintain detailed records of all medication administration, ensuring exact timing and dosages as prescribed by your veterinarian.
1
Secure Storage
All medications stored safely with proper temperature control and clear labelling
2
Accurate Administration
Trained staff follow precise schedules and dosing instructions without deviation
3
Detailed Records
Complete documentation of all medication given, including times and any observations
Building Confidence for Future Stays
Our goal extends beyond simply caring for your pet during their current stay. We work to build positive associations with boarding, making future visits easier and less stressful for both pets and their families.
Many of our regular guests actually get excited when they recognise the route to our facility, demonstrating the positive experiences they've had with us. This comfort level develops over time and multiple positive experiences.
Contact Information & Business Hours
Get In Touch Today
Address: Waterfall Kennels & Cattery
Just 3.9km from Montecasino
Johannesburg North
Just 3.9km from Montecasino
Johannesburg North
Phone: Available on our website
Email: Contact through our enquiry forms
Email: Contact through our enquiry forms
Operating Hours:
Monday - Friday: 7:00 AM - 6:00 PM
Saturday: 7:00 AM - 5:00 PM
Sunday: 8:00 AM - 4:00 PM
Monday - Friday: 7:00 AM - 6:00 PM
Saturday: 7:00 AM - 5:00 PM
Sunday: 8:00 AM - 4:00 PM
Booking Forms
- Word document format available
- PDF version for easy printing
- Comprehensive information required
- Submit before your stay
Book Your Pet's Perfect Stay Today
Don't leave your pet's care to chance. With 65+ years of experience, family ownership, and a commitment to excellence, Waterfall Kennels & Cattery offers the perfect combination of professional care and personal attention your beloved companion deserves.
Book early, especially for peak seasons, and give yourself the peace of mind that comes with knowing your pet is in the most capable, caring hands in Johannesburg.
"Your pet isn't just another booking—they're a treasured family member, and we treat them as such every single day." - Carol Stubbs
Get Started Today
Contact Information
Telephone: +27 11 467 3103 / 3193
Richard Stubbs: +27 83 655 0355
Accounts: +27 72 288 1558
Richard Stubbs: +27 83 655 0355
Accounts: +27 72 288 1558
Address: 179 Inchanga Road, Maroeladal – Fourways
Business Hours
Monday – Friday: 07H00 – 11H00 and 16H00 – 18H00 Saturday: 08H00 – 11H00 Sunday & Public Holidays: Closed
Creating a peaceful multi-pet household takes patience, preparation, and sometimes professional guidance. Don't hesitate to reach out—we're here to help you and your pets build lasting, harmonious relationships.